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Terms & Conditions
Purchasing a gift voucher
Flight vouchers are valid for 24 calendar months from the date of purchase and are not redeemable for any other service or value. Flight vouchers are fully transferable between persons and can be upgraded to a higher package at the time of booking your flight experience. Should you decide to cancel your flight simulator gift voucher than you can do this up to 14 days from the date of purchase. An administrative fee of £35 be applicable. Cancelled gift vouchers should be returned to Britannia Flight Simulator to the address on our website. Refund will be retuned once voucher returned.
Exceptions - All gift vouchers and courses which are purchased in a sale, these are purchased by the customer knowing and accepting that they have a no refund policy. No refund is applicable at any time.
Voucher expiry date
Flight simulator vouchers must be booked and completed prior to the expiry date. As of 1stMay 2020 all vouchers purchased have an expiry date of 2years from date of purchase. Beyond this date the voucher will cease to be valid. If your gift voucher is due to expire and you are unable to find a suitable date in the diary within the expiry date you can extend your voucher expiry date for a further six months for a fee of £35.
Restrictions on participation
These terms and conditions are applicable to all customers using Britannia Flight Simulator services. Please read and understand them carefully before purchasing a voucher, making a booking or redeeming a pre-purchased voucher. Flight Simulator Experiences involve a degree of physical mobility and may not be suitable for some
people. Please check with us at the time of booking if you have any concerns. In all cases, all participants will be supervised by a Flight Instructor who will be seated in the right hand seat, unless your using self hire. All participants must: be 7 years of age or older; be supervised by an adult if under the age of 18; be in good health and free from heart, back or neck problems, motion sickness or other conditions that could be aggravated by the simulator.; be dressed appropriately in comfortable clothing and flat shoes; not be under the influence of drugs or alcohol.
Prices displayed on our website are correct to the best of our knowledge and are the most up-to-date. Prices advertised in leaflets and magazines may differ to prices on the website depending upon the date of the publication. We reserve the right to honour the prices advertised in publications other than those listed on our website.
All participants are permitted to bring guests to share their Flight experience. Children under the age of 12 should be supervised by a non-flying adult.
Cancellations and rescheduling an appointment
If you have a booking in the diary you are required to give 48 hours notice if you wish to cancel or change the booking or the gift voucher becomes void.
Please note that strictly no refunds are offered for the following: All Gift Cards, flight simulator experiences and virtual type rating courses which are offered in a sale by Britannia Flight Simulator. Vouchers purchased through third party suppliers. Technical faults – another day will be organised for you, if postponed
on the day we usually offer additional time free of charge. Instructor illness – whilst we will en-devour to find a replacement instructor this is not always possible, you will then be offered another date. Unusual Crisis, unusual weather or act of god – In exceptional circumstances it may be necessary to postpone bookings en-mass, under these circumstances, and once the crisis has passed, another date will be offered. However for any delay beyond 7 days we will freeze the validity date and extend it for the same amount of time as the business is closed.
Simulator availability If Britannia Flight Simulator is unable to provide a booked Flight Simulator session due to circumstances beyond its control, including but not limited to simulator failure, we will do our up most to offer participants a different date subject to Britannia Flight Simulators discretion. If the Flight Simulator experience is reduced in whole or in part due to late arrival, motion sickness or toilet breaks, Britannia Flight Simulator will not reschedule the flight or provide a refund for time not used in the Simulator. If there are technical problems with the simulator that the instructor feels significantly reduce the quality and duration of the experience than the participant will have their time in the simulator increased or offered an alternative date to complete their flight. By purchasing or redeeming a gift voucher, you acknowledge that the simulator session is dependent on certain factors beyond the control of Britannia Flight Simulator and agree that Britannia Flight Simulator shall not be liable for the cancellation, postponement or alteration of any simulator session for reasons beyond our reasonable control including for weather-related reasons, mechanical failure, location changes or otherwise. The total liability of Britannia Flight Simulator for any claim what so ever in connection with the simulator session shall be limited to the price paid for the gift voucher.
DVD or Camera Malfunction
We take every possible measure to ensure all our critical equipment is kept serviceable which includes our filming and DVD production facility. However from time to time this equipment does malfunction and whilst we understand this may be extremely frustrating, this will not stop us from being able to provide you with a complete flight simulator experience. Therefore if upon arrival you find the DVD facility to be inoperable we will provide a refund for only the DVD or photograph, you will not be offered a refund on the actual flight simulator experience or other ad-ons that you might have purchased, neither will we rebook the session for another day. However, a full refund for the full price of the DVD or photo will be provided.
Inclusivity We welcome the participation of disabled people in our simulators, though we recognise that certain disabilities may present difficulties. We will inform of any particular difficulties to the best of our knowledge at time of enquiry. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of enquiry. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about any disabled facilities on request.
Complaints We welcome your feedback. If you have a problem, issue, query or complaint during your visit,
please bring it to our attention on the day as soon as possible, so that we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Service department, stating your voucher reference, participant name and all booking details, and we will be
happy to look in to the matter. In general, we consider it unreasonable if you take no action on the
day, but then make a complaint at a later date.
Car Park Britannia Flight Simulator shall not be held liable for any accident, loss or theft from the drive way at number 20 great stubbing, S738FD.
Contract Our booking forms, our rules, regulations and these terms and conditions shall form the entire contract for the provision of Flight Simulator Experiences and courses by Britannia Flight Simulator. By placing any bookings, purchasing of vouchers and/or usage of the Flight Simulator, you hereby agree to abide by the rules, regulations and terms and conditions of the Flight Simulator Experiences and courses by Britannia Flight Simulator. Britannia Flight Simulator may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st May 2020.
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
3.1 We may collect, store and use the following kinds of personal information:
(a) [information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths])];
(b) [information that you provide to us when registering with our website
(c) [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address])];
(d) [information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including [the timing, frequency and pattern of service use])];
(e) [information contained in or relating to any communication that you send to us or send through our website (including [the communication content and metadata associated with the communication])]; and
(f) [any other personal information that you choose to send to us].
3.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 We may use your personal information to:
(a) [send you non-marketing commercial communications];
(b) [send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)];
(c) [send you marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)];
(d) [deal with enquiries and complaints made by or about you relating to our website];
(e) [keep our website secure and prevent fraud]; and
(f) [verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service)]].
4.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
4.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
4.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
5.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling]; and
(e) [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].
5.4 Except as provided in this policy, we will not provide your personal information to third parties.
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 Without prejudice to Section 7.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a) [personal data type] will be deleted [date/time].
7.4 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].
11.1 Our website includes hyperlinks to, and details of, third party websites.
11.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 We use [only session cookies] OR [only persistent cookies] OR [both session and persistent cookies] on our website.
13.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use [cookie name] to [recognise a computer when a user visits our website] OR [track users as they navigate the website] OR [enable the use of a shopping cart on the website] OR [improve the website’s usability] OR [administer the website] OR [prevent fraud and improve the security of the website] OR [personalise the website for each user] OR [target advertisements which may be of particular interest to specific users] OR [validate authenticated users sessions] OR [facilitate the use of our website search engine] OR [[specify purpose]].
13.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you will not be able to use all the features on our website.
13.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
13.11 Deleting cookies will have a negative impact on the usability of many websites.
14.1 We are registered as a data controller with the UK Information Commissioner’s Office.
14.2 Our data protection registration number is [number].
15.1 This website is owned and operated by [name].
15.2 We are registered in [England and Wales] under registration number [number], and our registered office is at [address].
15.3 Our principal place of business is at [address].
15.4 You can contact us:
(a) [by post, using the postal address [given above]];
(b) [using our website contact form];
(c) [by telephone, on [the contact number published on our website from time to time]]; or
(d) [by email, using [the email address published on our website from time to time]].